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Apple’s iBookstore support makes publisher’s “stomach hurt”


Eolake Stobblehouse has interviewed publisher Adam Engst on the iPad and ereaders.  Here is a snippet:

Apple’s iBooks store still has many fewer titles than Amazon’s Kindle store. I think you also said that the process of getting books into iBooks is a hassle… can you explain?

Not in a family publication.

Seriously, I can’t say that working with Amazon has ever been easy for publishers (and we haven’t done much with it), but working with the iBookstore has been the most amazingly horrible, opaque, and frustrating experience I’ve had. Apple’s software is terrible, the iTunes Connect Web site is lousy, and support questions often aren’t answered for – and I’m not kidding here – months. It’s gotten a little better over time, but mostly it makes my stomach hurt.

More info in the interview.

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